Question

Based on vehicle age, when do clients stop coming to the Dealership for service?

Department

Service

Data / Totals

Work Orders

Series / Column

 Model – DW Model Family (Accord, Civic, CRV, Odyssey), Dw Model Year (1997 – 2005)

Category / Row

Time – Year (2000 – 2005)

Filter

Chart Type (Subtype)

Line (Smooth Line with Markers)

Conclusion

Clients tend to use the Dealership for maintenance and service for the first 3 to 4 years of their vehicles. Either Service marketing is required to bring the clients back, or Sales marketing to promote new vehicles for these clients.